Terms and Conditions

Terms and Conditions

Your use of the drcollins.com web site is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below.

If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products. These terms and conditions may be changed by Dr.Collins, Inc. in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the drcollins.com web site following any amendments will constitute agreement to such amendments.

Pricing Policy
All prices quoted include sales tax, however are exclusive of freight and handling charges. Prices may fluctuate due to availability. Price and availability of products offered on the web site are subject to change without prior notice. To the extent we provide information on availability of products, you should not rely on such information. Product packaging is subject to change without notice and images of the product packaging online may differ from the actual product shipped.

Dr.Collins, Inc. will not be liable for any lack of availability of products you may order through the web site. For all merchandise, Dr.Collins, Inc. reserves the right to adjust prices due to errors or changing market conditions. Due to the fast pace of the dentistry and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, Dr.Collins, Inc. shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price.

  • If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation.

You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. While we make every attempt to verify prices before charging your credit card, Dr.Collins, Inc. shall have the right to refuse or cancel any orders placed on a wrongly-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dr.Collins, Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Dr.Collins, Inc. reserves the right to cancel any order placed for any reason at all.
Dr.Collins, Inc. will place an order "on hold" for any of the following reasons: The billing address cannot be verified. The customer’s email address is a non-working address. If a shipping request is unlikely to be met by the shipper. Shipping to any country outside of the United States. If we for any reason suspect fraud.

Sales Tax Policy
Internet sales are not subject to sales tax unless you reside in the same state as dentist.net. Dr.Collins, Inc. believes that we should all pay the same price for an item. As Dr.Collins, Inc. ships from within California, Dr.Collins, Inc. will pay your sales tax if you are a resident of California.

Making Purchases
If you wish to make purchases of products described on the web site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to Dr.Collins, Inc. will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable shipping and handling charges relating to your purchases.

Payment Methods
Dr.Collins, Inc. accepts VISA, MasterCard, American Express, Discover, and PayPal with no additional surcharges. For your protection, we check all payments for potential fraud. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. We do not accept C.O.D. or check orders. Your credit card will not be billed until we ship your order.

Shipping & Handling

  • Handling time is approximately 3 business day. Delivery times may vary.
  • US Public Holidays are observed and may delay shipping.

  • Orders are shipped via UPS or United States Postal Service (USPS), however all P.O. Box orders are shipped via USPS.

  • Dr.Collins, Inc. does not offer a UPS weekend (Saturday or Sunday) delivery service.
  • All orders shipping to Military Addresses (APO & P.O. BOX), Alaska, Hawaii, Marshall Islands, Micronesia, N. Mariana Islands, Palau, Puerto Rico, Samoa, Virgin Islands are shipped via USPS Priority Mail.
  • Please Note: It is the responsibility of the customer to provide accurate and up-to-date shipping information at the time of order. Any incorrect information may delay delivery or result in an Undeliverable/Returned package.
  • Any orders returned to Dr.Collins, Inc. as Undeliverable will incur an additional shipping charge to reship the order.
 
Shipping Costs:
USPS First Class and UPS Ground is offered at a flat rate of $5.95 per delivery location.
 
Order Returns
We do not accept product returns, nor issue refunds. Defective product or product damaged during shipment will be replaced at the discretion of Dr.Collins, Inc.

Order Cancellations
All orders must be canceled the same day the order is placed within business hours (9am-5pm PST).

Email Policy
This web site may be used for information purposes only. No part of the information on this web site can be redistributed, copied, or reproduced for commercial or non-personal use without the prior written consent of Dr.Collins, Inc. Descriptions of, or references to, products or publications not owned by Dr.Collins, Inc. do not imply endorsement of that product or publication. Information about products or publications is believed to be accurate but is not guaranteed.

Dr.Collins, Inc. makes changes periodically to the information contained on this web site. Any correspondence or information provided to Dr.Collins, Inc. through the web site or through e-mail becomes the exclusive property of Dr.Collins, Inc., is not deemed to be confidential (except private customer information), and can freely and without restriction may be reproduced, disclosed or published by Dr.Collins, Inc.

The information contained within the Dr.Collins, Inc. website is for educational purposes only and for medical care. People with specific medical questions should consult their dentist, doctor, or other medical care provider.

Disclaimers
Your use of the Drcollins.com web site is governed by the policies, terms, and conditions set forth above. Please read the following information carefully. By using this site or submitting an order for products, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth above.

If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products. These terms and conditions may be changed by Dr.Collins, Inc. in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Drcollins.com web site following any amendments will constitute agreement to such amendments. These Terms of Service were last revised on December 11th, 2013.

Privacy Policy & Security Measures
Drcollins.com is firmly committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details how we gather and utilize information, as well as the security measures we take to assure that your information stays secure and private.
 
Periodically, drcollins.com may email promotional offers, new product releases, and/or discount coupons we feel are worth your consideration for improving oral health. If you wish to be removed from our email database, please send your request to hello@drcollins.com.
 

Secured Transactions:

For credit card transactions, Drcollins.com adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on Drcollins.com web site is the safest kind of transaction possible with a credit card.

 

Information Collected:

Drcollins.com is committed to protecting your privacy online. Below is a description of how information is collected from you and how it is used.When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any other information regarding the materials you had looked up on our web site.

 

Privacy of Information:

We do not sell or share your personal information to others or any affiliates. We use customer information we collect for the sole purpose of filling orders, contacting purchasers to inform them of their order status, sending promotional information in compliance with the CAN-SPAM Act, enhancing the operation of our site, protecting the card holders from fraudulent purchases, serving advertisements, for statistical purposes and to administer our systems. Our computer system protects personal information using advanced firewall technology.

 

What about Cookies:
We use cookies to help identify you when you visit our store and to customize your experience. The cookies contain randomly assigned user identification numbers. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.